Return and Refund Policy
At Masqueo, we understand the importance of your satisfaction. If for any reason you are not completely satisfied with your purchase, please read our return and refund policy carefully.
1 Right of Withdrawal:
You have the right to withdraw from your purchase within 14 days from receipt of your order, in accordance with current legislation. During this period, you can inform us of your decision to return the product by contacting us at the email address contact @masqueo.com .
2 Return Conditions:
- Returned items must be in their original condition, unworn, undamaged and in their original packaging.
- Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part in the order.
3 Return Process:
- Contact our customer service at contact @masqueo.com to inform you of your intention to return the product.
- Carefully pack the product in its original packaging.
- Send the package to the address we will provide you when confirming the return.
- Once the returned product is received and inspected, we will process the refund as soon as possible.
4 Refunds:
- Refunds will be made to the original method of payment.
- Initial delivery charges are non-refundable, except in the case of an error on our part.
- Refunds will be processed within a reasonable time after receipt of the returned product.
5 Defective Products or Order Errors:
If you receive a defective product or we have made an error in your order, please contact us immediately at contact @masqueo.com . We will cover the return shipping costs and offer an appropriate solution, such as product replacement or full refund.
We strive to ensure a positive shopping experience, and our customer service team is available to assist you with any additional questions. Thank you for trusting Masqueo for your Venetian mask needs.